Frequently Asked Questions

We will need as much information as possible about your travel and your fellow travelers:

• Full pick-up and drop-off address.
• Pick-up date and time. When you need a taxi to pick you up at the airport or train station, it’s a good idea to give us your flight number or train number, as well as arrival time. This way, the driver can check for updates about your flight or train online.
• Number of passengers, children included.
• Contact information: full name, correct email address and phone number (with country code)

Yes, this is possible. But you should use your own name for the reservation. Full name and phone number of the passenger has to be mentioned in the ‘Remarks’ field.

You can pay for the taxi online, while making the booking.

If you would like to have a child seat in the cab, you should mention this while making your booking. Also make sure to add the age of the child in the ‘Remarks’ field.

No, unfortunately we do not transport animals.

All our prices are all-inclusive. Costs like VAT, parking and entry fee are included in the total price.

However, there are a few exceptions:

• We will charge extra costs if the driver needs to wait longer for you than agreed.
• When you pay by credit card, we will charge transaction costs on top of the final price.
• If you would like to add extra stops to your taxi route, you need to add this to your booking form. However, due to the booking system, the extra stop will not be calculated in the final price. You will receive an e-mail after making the booking with the corrected price.

If you would like to receive an invoice, you can ask the driver, or send us an e-mail. Please give us all the needed information to make the invoice, such as full name and address, and VAT-number.

You can pay the total amount by credit card when making your online booking. If you would like to pay directly to the driver, you pay after each ride. This means that if the total amount of your taxi voucher is 100 euro, you will pay 50 euro after each taxi ride.

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We work with a Google maps integration in our online booking form. While typing your address, you will see that Google will automatically give suggestions. Have you entered your correct address, but it does not appear in the suggestion results? Then, you can just fill in the postal code and city. You can add your full address in the remark section. It is possible that due to this, you won’t see the exact price for your taxi ride. If this is the case, you will receive an e-mail with a correction of the price.

No, this is not necessary. You can also show the voucher on your smartphone. But do make sure, you always have the voucher with you (print-out or digital). Because the voucher contains important information about your travel: emergency number, contact information of the driver, pick-up and drop-off place and time.

Every change should be communicated to us by e-mail. And this at least 24h in advance. To make the change, you can simply reply to the confirmation mail. You can also use our contact form. When we have processed the change, you will receive a confirmation by e-mail.

Cancelling your booking is possible, but it needs to be done at least 24h in advance. If not, we can’t provide a refund.  You can cancel the taxi booking via our client panel or by sending us an e-mail.

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If you can’t find your username and password you can try to retrieve this information:

1. Check your mailbox. Your login information is mentioned in our first e-mail.
2. Click ‘forgotten password’ on our login page.
3. Send us a message via our contact form. We will resend your login information.

Delay: If you have given us your flight number and arrival time, the driver will be able to track up-to-date flight information. He will follow your flight using mobile apps or Google. Ofcourse it is always appreciated if you keep us posted.

Cancelled: When your flight is cancelled, you should inform your driver immediately.

Please take note that we do our best to change our planning when your travel plan has changed. We always try to provide a taxi, but we can’t always guarantee it.

Yes, this is possible. You can mention the flight numbers and arrival times in the ‘Remarks’ field. Also provide us with the names and phone numbers of the passengers.

When you travel in group, you can send us the logo or company name. The taxi driver will wait for the group with a personalized sign.

If you don’t find your luggage, we ask you to contact the driver as soon as possible. He will wait one hour, free of cost. Extra waiting time and parking time will be charged.

When you suspect to have forgotten something in the airport taxi, you can contact the driver. Please take note, that we are not responsible for lost things in our taxi. But we always do our best to deliver the lost & found items (against payment).

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